This Customer Feedback, Reviews and Mobile Marketing Policy (Policy) explains how personal information, private feedback, review interactions, communication preferences and direct marketing consents may be collected, used, disclosed and managed in connection with the business identified on the relevant form, page, website, QR code, landing page or communication workflow (Business).
The digital systems, forms, CRM tools, automations, websites, landing pages, messaging tools and related infrastructure used in connection with this Policy may be provided, configured, hosted, maintained, supported or operated by 7Hours Technology (Service Provider) on behalf of the Business.
By submitting information, private feedback, preferences or consents through the relevant form, page or workflow, you acknowledge this Policy.
This Policy applies where you:
Any private feedback submitted through a form or page linked to this Policy is intended to be received and reviewed privately by or for the Business and may also be processed by the Service Provider and relevant technology providers for the purpose of operating the relevant systems and workflows.
Private feedback may be used to:
Private feedback submitted through these systems is not, of itself, a public review and will not be published publicly by the Business unless you separately choose to submit a public review through the relevant platform.
Where the relevant form, page or workflow also provides you with an option to leave a review on a third-party platform (including Google), any such review is voluntary and subject to the terms, content policies, moderation practices and technical requirements of that third-party platform.
The Business and the Service Provider do not permit or endorse:
Any review you choose to submit on a public platform must be honest, genuine and based on your own experience.
Depending on the relevant form, page, workflow or communication channel, the Business and/or the Service Provider may collect:
You are not required to provide all requested information, but if you do not provide certain information, the Business may be unable to respond to you, provide certain features, or send the communications you have requested.
Personal information collected under this Policy may be collected, used and disclosed by or on behalf of the Business for the following purposes:
If you provide your mobile number or other electronic contact details and opt-in where required, the Business may send you commercial electronic messages, including by SMS or similar mobile communication methods, in connection with the Business’s products, services, promotions and customer engagement activities.
Those messages may include:
Message frequency may vary. Standard message or data charges may apply depending on your telecommunications provider or mobile plan.
Commercial electronic messages sent by or for the Business are intended to identify the sender and include an unsubscribe facility where required by law (acma.gov.au).
Where consent is required by applicable law, the Business relies on the consent you provide through the relevant form, sign-up flow, checkbox, written request, booking process or other affirmative action.
By opting in, you consent to the Business using your contact details to send you the categories of communications described in this Policy unless and until you opt out.
You should only provide your own contact details and should not provide another person’s personal information without authority.
The Business does not use a commercial electronic message as a means of requesting consent to receive future marketing communications.
You may opt-out of receiving marketing communications at any time.
For SMS or mobile marketing messages, you may opt out by:
For other electronic marketing communications, you may use the unsubscribe facility included in the communication, where applicable, or contact the Business directly.
The Business will use reasonable endeavours to give effect to unsubscribe or opt-out requests within a reasonable period and without charge, subject to necessary processing time and technical limitations. Once you opt-out, the Business may still send you non-marketing messages where permitted by law, including messages relating to an existing booking, transaction, support issue, account matter or legal obligation.
By submitting information through the relevant form, page or workflow, you represent that the information you provide is true, accurate and relates to your own genuine experience with the Business.
You must not:
The Business may disregard, investigate, remove from its internal systems or decline to act on any submission that it reasonably believes breaches this Policy, any applicable law or any third-party platform requirements.
Personal information collected under this Policy may be disclosed:
Some service providers may store or process information outside Australia. Where that occurs, information may be handled in jurisdictions with privacy laws different from those in Australia.
The forms, websites, QR journeys, review routing systems, CRM tools, SMS tools, email tools, cloud platforms, hosting services and automation systems used in connection with this Policy may rely on third-party platforms and providers.
These may include, by way of example, Google, Google Business Profile, Meta, Facebook, Instagram, WhatsApp, CRM providers, hosting providers, domain providers, SMS providers, email providers, payment providers, AI tools, analytics tools and other software or integration providers.
Neither the Business nor the Service Provider controls the independent acts, outages, restrictions, moderation decisions, delivery failures, verification requirements, platform suspensions, policy changes or technical limitations of third-party platforms.
If you post or interact with content on a third-party platform, that platform’s own terms, privacy policy and content policies will also apply.
The Business may collect, hold, use and disclose personal information for the purposes described in this Policy and in the applicable Privacy Policy.
The Business is responsible for determining the purposes for which personal information is collected and used in connection with its customer communications, feedback handling and direct marketing activities. The Service Provider may process personal information on behalf of the Business in supplying technology-enabled services, support, maintenance, integrations and related operational assistance.
The applicable Privacy Policy should explain matters including:
Where applicable privacy law confers rights in relation to direct marketing, you may request that the Business cease using or disclosing your personal information for direct marketing purposes. The Business should comply with such a request within a reasonable period and at no charge.
Delivery times, message receipt, platform availability, review publication, listing visibility, routing outcomes and technical performance cannot be guaranteed.
Without limitation:
Nothing in this Policy guarantees that any message, communication, review request, review, campaign or workflow will be delivered, displayed, published, approved or maintained on any third-party platform. Google’s published policies prohibit fake engagement, including reviews not based on a real experience and reviews that are paid for directly or in kind (for further details, refer to: support.google.com).
This Policy may be amended from time to time.
The latest version may be published on the relevant form, page, website or linked policy page and will apply from the time it is posted unless otherwise stated.
Business: 7Hours Technology
Email: 7hourtech@gmail.com
Phone: +61 434 752 566
Service Provider: 7Hours Technology
⚠️ By providing feedback, opting into mobile marketing or interacting with any review workflow linked to this Policy, you acknowledge and agree to the terms described above. For any questions or to withdraw consent, please contact the Business or the Service Provider using the details in section 17.
This policy applies to all forms, QR code flows, landing pages and customer journeys where this policy is referenced. Your trust matters — we handle feedback and marketing consents with transparency.