This Privacy Policy explains how the business identified on the relevant website, form, landing page, QR code, application or customer journey (Business, we, us or our) collects, holds, uses, discloses and otherwise handles personal information.
The digital infrastructure, forms, websites, CRM systems, automations, communication tools and related systems used by the Business may be provided, configured, hosted, supported or maintained by 7Hours Technology (Service Provider) on behalf of the Business.
We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and, where applicable, the Australian Privacy Principles (APPs).
This Privacy Policy should be read together with any collection notice, sign-up wording, terms of use, customer form wording and any customer feedback, reviews and mobile marketing policy made available in connection with the relevant customer journey.
The kinds of personal information we may collect depend on the nature of your dealings with us and may include:
We generally collect personal information directly from you. In some circumstances, we may also collect personal information from third parties connected with our services, including booking systems, social platforms, review platforms, CRM tools, marketing tools, website tools, messaging providers or other service providers engaged by us.
We may collect personal information when you:
Where reasonable and practicable, we will collect personal information directly from you. Where we collect personal information from a third party, we will handle that information in accordance with applicable law.
We may collect, hold, use and disclose personal information for the following purposes:
We may use or disclose personal information to send you direct marketing communications where permitted by applicable law and, where required, with your consent.
Direct marketing communications may include SMS messages, emails, offers, reminders, updates, loyalty communications, promotional campaigns and other communications about our business, products or services.
You may opt out of receiving direct marketing communications at any time by using the unsubscribe facility in the communication, replying STOP to SMS where that functionality is available, or contacting us using the details set out in this Privacy Policy.
We will endeavour to action opt-out requests within a reasonable period and at no charge. We may still send non-marketing messages where permitted by law, including messages relating to an existing booking, transaction, support issue or legal obligation.
We may disclose personal information to:
We may disclose or make personal information available to third-party service providers, platform providers and technology partners who assist us to operate our business and customer journeys, including CRM, messaging, automation, hosting, analytics, support and review systems. Some of these providers may store or process personal information outside Australia, including in the United States and other countries in which our service providers or their sub-processors operate.
Where we disclose personal information to overseas recipients, we will take such steps as are reasonable in the circumstances to ensure that the recipient handles the information in a manner consistent with applicable privacy obligations, unless an exception under law applies.
By submitting your personal information through our website, forms, QR code flows, landing pages or related customer journeys, you acknowledge that your personal information may be processed by overseas service providers engaged by us in connection with the provision of our services.
Our website, forms, landing pages or related digital properties may use cookies, pixels, analytics tools and similar technologies to collect information about how users interact with our systems.
This information may include device information, browser type, IP address, pages visited, session data, interaction data and referring URLs. This information may be used for analytics, website functionality, troubleshooting, campaign measurement, customer journey optimisation and service improvement.
You may be able to adjust your browser settings to refuse cookies, although some features may not function properly if you do so.
We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.
Those steps may include access controls, authentication measures, secure service providers, restricted permissions, backups, process controls and staff or contractor confidentiality obligations.
However, no system or transmission method is completely secure and we cannot guarantee the absolute security of personal information.
You may request access to personal information we hold about you and request correction of that information if you believe it is inaccurate, out-of-date, incomplete, irrelevant or misleading.
We will respond to such requests within a reasonable period and in accordance with applicable law. In some circumstances, we may refuse access or correction where permitted by law, in which case we will provide written reasons where required.
If you have a complaint about how we have handled your personal information, you may contact us using the contact details below.
We will consider your complaint and respond within a reasonable period.
If you are not satisfied with our response, you may be able to refer your complaint to the Office of the Australian Information Commissioner.
Our websites, forms or communications may link to or interact with third-party platforms, including Google, Meta, social platforms, booking systems, review platforms or other external services.
We are not responsible for the privacy practices of those third parties. If you provide information directly to a third-party platform or interact with content on that platform, that third party’s own terms and privacy policy will apply.
We may amend this Privacy Policy from time to time.
The latest version will be made available on the relevant website, page or linked policy page and will apply from the time it is published unless otherwise stated.
Business: 7Hours Technology
Email: 7hourtech@gmail.com
Phone: +61 434 752 566
Service Provider: 7Hours Technology
By continuing to interact with our website, services, forms or customer journeys, you acknowledge that you have read and understood this Privacy Policy.